Returns, Refunds & Order Issues
Each MattyTripps print is made to order specifically for you. Because of this, we do not accept returns or exchanges for buyer’s remorse, change of mind, incorrect size selection, or other ordering mistakes made by the customer. This is consistent with the policy of our print-on-demand fulfillment partner. (Printful Help Center)
If your order arrives damaged, defective, misprinted, or otherwise incorrect, please contact MattyTripps within 30 days of receiving your order. Include your order number and clear photographs showing the issue. If the problem qualifies, we will arrange either a replacement or refund.
If your package is lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate and, when eligible, arrange a replacement or refund. (Printful Help Center)
Please do not mail any product back without contacting us first. Returned packages caused by an incorrect or incomplete shipping address, an unclaimed package, customs issues, or a customer refusal may require an additional shipping charge before the order can be sent again. (Printful Help Center)
Refunds for eligible orders are issued by MattyTripps through the original store/payment method. Our fulfillment partner does not refund customers directly. (Printful Help Center)
To report a problem with an order, contact:
your order number
a description of the problem
clear photos of the affected item when applicable
Affiliate Purchases
MattyTripps may include links to products sold by third-party retailers or other vendors. Some of these links may be affiliate links.
When you purchase a product through an affiliate link, the sale is made directly by the third-party retailer, not by MattyTripps. Any returns, refunds, exchanges, warranties, shipping issues, or other order-related matters are governed entirely by that retailer’s own policies.
MattyTripps does not process, fulfill, return, exchange, or refund products purchased through affiliate links. Please contact the retailer you purchased from directly for assistance with those orders.